Reference

Legal access for your max138 account

max138 Legal sets out how your account, wallet records and access requests are handled in Indonesia.

Local-law accessClear account recordsData request pathPolicy contact route

What Legal means for your account

max138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal policy explains the conditions that apply when you open and use an account through max138. Access depends on local law, and you are responsible for checking local requirements before continuing. We may ask for accurate account details and phone verification before access is completed,

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particularly when an account or payment record needs checking. Transaction references can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account details, so we can match a request to the correct account activity. We do not describe access as available everywhere; where local law permits,
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you can use the stated account path and contact us about a policy question. Read this page with any account-specific message we send you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where Legal questions go first

A clear contact path helps when a Legal question concerns your account or a wallet record.

DATA PRACTICES

How we handle Legal requests

Legal requests need enough detail for us to locate the right account record without exposing it to the wrong person.

Account data

We connect account data to the details you submit during account creation.

Phone verification

Phone verification helps us distinguish the account holder from an unrelated person asking about Legal or payment records.

Cookies on devices

Cookies can help remember session settings and support account-page function on mobile or desktop.

Security checks

We use account and contact checks before discussing protected records. Never send a password in a support message.

Record retention

Account, payment and support records may remain available for account administration, dispute handling and legal obligations.

Change requests

You can ask about a copy, correction or removal of personal data through our support route.

Answers about max138 Legal access

These Legal answers cover the questions we expect you to ask before opening or using an account. They explain local-law wording, account checks, cookies, payment records, data rights and the contact path in plain English. If your situation depends on a particular account record, contact us with the verified details and the relevant reference.

max138 Legal states that access depends on local law. Before you continue, check whether use is permitted where you are. Where local law permits, follow the account path shown on the site and complete phone verification before account access is discussed.

Phone verification helps us confirm that a request comes from the person connected to the account. It may be required before we discuss account details, payment references or a data request. Keep your verified phone route available when contacting support.

Yes. Legal requests for correction can be sent through the account support path. Tell us which detail is wrong and provide the phone number or email connected to the account. We may ask for a further identity check before changing the record.

DANA and QRIS references can form part of an account or payment record used to identify a transaction request. Keep the reference and approximate date when contacting us. We use those details to check the relevant record rather than discuss unrelated account activity.

You can ask for a copy of personal data connected to your account through our support route. Describe the request clearly and use the verified contact details attached to the account. We may need to confirm identity before releasing account-specific material.

Cookies may support session continuity and account-page function on your mobile or desktop browser. You can manage them through browser settings. If you block or remove cookies, some account pages may not retain session details in the same way.

Contact our account support route and identify the Legal section or sentence that needs clarification. Include your verified account contact only when the question concerns your records. For a payment issue, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference.

Legal access for your max138 account

Where Legal questions go first

How we handle Legal requests

Account data

Phone verification

Cookies on devices

Security checks

Record retention

Change requests

Answers about max138 Legal access

01 What does max138 Legal say about access in Indonesia?

02 Why does Legal require phone verification?

03 Can I ask max138 to correct my account data?

04 How does Legal treat DANA and QRIS records?

05 Can I request a copy of my max138 data?

06 What does Legal say about cookies on my device?

07 Who should I contact about a Legal wording issue?

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